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  • The Launceston Timber Co Ltd
  • 01566 776506
  • The Mill Yard 2B, Scarne Mill Industrial Estate, Launceston, Cornwall, PL15 9HS


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£250 minimum order with free UK mainland delivery*

Terms and Conditions

These Terms and Conditions explain your rights and obligations in relation to this website located at and any goods purchased through this website or The Launceston Timber Company Ltd.

We may change the Terms and Conditions at any time by posting such changes on the website. Your continued use of the website after changes shall mean you are bound by the new Terms and Conditions.

The Launceston Timber Co Ltd
The Mill Yard 2B

Scarne Mill Industrial Estate
PL15 9HS

Phone: 01566 776505


Accuracy of Content

We have taken every care in the preparation of the content of this website, to ensure that prices quoted are correct at time of publishing and all products have been fairly described including, without limitation, terms and conditions concerning guarantees. For these reasons, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised. All prices are displayed are inclusive of VAT.All dimensions quoted are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the content on this website. We shall not be liable for any loss or damage which may arise from the use of any of the information contained on this website. We cannot confirm the final price of goods until your order is accepted in accordance with our Contract.

The Contract

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, but the contract between us is initiated once we make delivery.

The completion of the contract between you and us will take place on despatch of the goods ordered to you unless we have notified you that we are unable to accept your order, or you decide to cancel it by contacting our customer service team on 01566 776506 any time between 9.00am and 4.30pm, Monday to Friday except Bank Holidays.

The principal reasons that would lead to non-acceptance of an order will include authorisation for your payment was declined or a pricing or description error of the goods through our mistake.

Making a Purchase

To purchase from us you must be resident in the United Kingdom mainland. We cannot ship to locations outside of the United Kingdom mainland.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Prices are in British Pounds and exclude delivery and VAT unless stated. VAT is charged at 20%. Payment in full for the goods ordered will be made at the time of the order. We are not obliged to supply the goods to you until we have accepted your order and received payment in full.

We accept payments through paypal or direct bank transfer.

For all non standard orders, the customer shall provide accurate dimensions and a description of the area for which the products are being made. We shall not be responsible for any mistakes that the customer makes in providing the measurements.

By placing an order you are agreeing to buy the goods and allowing us to use your personal details to supply the goods to you (including passing your details on to subcontractors and couriers where necessary).

The site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to dispatch of such goods. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Important Information: While we do our upmost to ensure a concurrent grain pattern throughout our products, timber is a naturally grown material and as such, we cannot guarantee the same grain pattern or colour within timber products.

Credit Card Security

We do not store any credit card information.


We will advise you of availability of goods at the time of ordering. Any specified period for delivery shall be deemed to commence once all details of the order and payment have been finalised. All delivery dates are subject to change. Before your goods are shipped we will contact you by email or phone to confirm our target delivery date.  Please DO NOT book tradesman until your delivery has been made.  We can not be held responsible for delays resulting in consequential losses, costs incurred or any other costs or losses resulting in a delay in delivery.

Cancellation and Refunds

Under the Consumer Contracts Regulations 2013 law you have the legal right to cancel your order from the moment it is placed until 14 days from the day you received it on all our standard products, with the exception of any non-standard goods made to the customer’s specification.

If you are unhappy with your goods you must inform us in writing (including fax or e-mail) within 24 hours of receiving the goods or telephone us on 01566 776506 In order to receive a refund the goods must be returned unused, undamaged and, if possible, in their original packaging; together with your receipt. Returned items must be returned “as new” and in a resaleable condition. All goods should be returned to us. Fitting is acceptance of the product/s and under no circumstances, we will not refund a fitted or used order or product. If you are not 100% satisfied do not install or use the product in any way, shape or form, fitting or use is acceptance of the product.

We will refund the price of the item to you or exchange the goods if they were delivered to you in error or in a damaged or faulty condition once it is received by us.

If we find that the product returned to us in damaged condition and unsuitable for resale, we reserve the right to refuse a refund on the item.

Should a refund be agreed in writing only, the refund will be issued within 30 working days of a credit note been issued to you. If you haven’t received a credit note or written confirmation from the managing director, unfortunately a refund hasn’t been agreed and no refund will follow.

Carriage costs will only be refunded if the item is incorrect, faulty or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until they are received by us. If you would like to arrange for us to collect the returned item, return carriage costs will be deducted from any refund due.

We are unable to accept cancellation of an order for any non standard products that are made to the customer’s specification. Our 7 day money back guarantee will not apply to these items either unless they are found to be damaged or faulty on delivery to you.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

We guarantee all our materials for a period of 1 year. In the case of damaged or defective goods, our guarantee covers the costs of replacing the defective product; however it does not cover consequential expenses incurred as a result of replacing the product, such as fitting and finishing costs. We will not accept any liability for any damage caused by incorrect assembly of fittings, incorrect hanging or incorrect or lack of treatment to timber. We cannot accept any responsibility for small defects in timber which occur after the products have left the workshop due to the natural movement of timber. For gates we are unable to give a warranty against splitting, shrinkage, or warping which are caused by natural reactions. We will not reimburse the cost of repairs to gates without prior consent; such repairs would invalidate the guarantee. The company guarantee will not cover twisting of gates where automation is fitted.

All joinery timber products must be properly treated prior to installation and a minimum of every 12 months thereafter or sooner if required.  Failure to treat your product correctly and within the correct timescale will invalidate your warranty.  We recommend using Osmo Oil for all our joinery timber products.

Consequential Loss / Indirect Loss

The Buyer agrees to indemnify and hold harmless The Launceston Timber Company Ltd, its affiliates, officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, and expenses, including but not limited to legal fees, installation fees, uninstallation fees, tradesmen fees and expenses, arising out of or in any way connected with any consequential, indirect, incidental, special, punitive, or exemplary damages or losses, including but not limited to loss of profits, loss of revenue, loss of use, loss of business, or loss of data, incurred by the Buyer or any third party as a result of any manufacturing defects or issues in The Launceston Timber Company Ltd timber products, including but not limited to sawmill products, timber frame buildings and joinery products.

This indemnification shall apply regardless of whether such damages or losses arise out of breach of contract, warranty, tort (including negligence), strict liability, or any other legal theory, and irrespective of whether The Launceston Timber Company Ltd has been advised of the possibility of such damages or losses. The Buyer acknowledges that The Launceston Timber Company Ltd's liability for any claims related to its products shall be limited to the repair or replacement of the defective products, at The Launceston Timber Company Ltd's sole discretion.

Privacy Policy

The Launceston Timber Ltd does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We will take all reasonable care within our control to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if an unauthorised third party accesses any data you provide when ordering from our website.It is your responsibility to protect your password and account details from misuse. We shall not be liable for any loss or damage which may arise as a result of your failure to protect your password or account details.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select to sign in. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:a. Take and fulfil customer ordersb. Administer and enhance the site and servicec. Only disclose information to third-parties for goods delivery purposes

General Terms

The content of and copyright in the Site is owned by or licensed to use. You are permitted to view or print individual pages for your own personal use. Any other use must be with our prior written permission.

We reserve the right to suspend, restrict or terminate your use of this Site at any time.

We will try to ensure that information contained on this site is correct and up to date; however we cannot guarantee that this is the case and shall not be liable for inaccuracies or out of date information.

All photographs, sizes, and specifications shown on the site or in our brochure are issued to give an approximate idea of the goods described and are intended as a guide only.

We will not pass your details on to any third parties; however we may contact you from time to time with details of new products that we supply or relevant offers. If you do not want to receive such information, please write to us.


Compliance with laws

The website may only be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding this website and any transactions conducted on or through it.

Limitation of liability

We value your custom and take our obligation to your very seriously. If we should fail in meeting our obligation you, we will do everything possible to put things right or to meet a valid and reasonable claim. However, we cannot be held responsible or liable for failures arising from events beyond our control and as that you are reasonable in your demands and expectations of us. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel your Contract.Nothing in these Terms & Conditions shall exclude our liability for death or personal injury due to our negligence or for fraudulent misrepresentation.

We will not be liable, in any way for losses or damages arising from the use of this website or from the misuse of goods purchased from this website.

If any part of these Terms & Conditions is deemed to be unlawful, void or for any reason unenforceable, then that provision or part of a provision, as applicable, will be able to be removed from these Terms & Conditions without affecting the validity and enforceability of any of the remaining provisions of these Terms & Conditions.

No waiver by us of any term or provision should be considered as a waiver of any other term or provision within these Terms & Conditions.

For details on your rights as a consumer please contact the Consumer Direct service operated by the Office of Fair Trading on 08454 040506 or log on to

Entire Agreement

These Terms & Conditions set out our relationship with you. Any changes to these Terms & Conditions must be in writing and signed by both parties.You confirm that, in agreeing to accept these Terms & Conditions, you have not relied on any representation other than those made in these Terms & Conditions and you agree that you shall have no remedy in respect of any such representation.Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability to you in respect of any fraudulent or negligent misrepresentation whether or not these have become incorporated in these Terms & Conditions.


These Terms & Conditions shall be governed by the laws of England & Wales.